If we make a mistake on your order, please contact us same day and we will amend the situation. The correct order will be replaced, no cost to the buyer. The same procedure will be implemented for damaged items. Please Note: Photos on the website may not represent the exact product delivered.

If you wish to make changes to your order, please call or fill out our contact form as soon as possible. We will gladly make any changes but is not guaranteed. Once your order has been processed or if 1 hour has passed since the purchase, we are no longer able to make any changes. Please Note: Our support team is available until 8:00 PM PST Monday–Sunday. Orders processed after 8:00PM will be delivered the next day. If you’ve reached out to us after these hours, we may not get to your email until the following day, and the order may have already been processed.

We ship to certain US states and US territories and If your states is not on the list we cannot currently ship to your location, no exceptions. Please check here for the full list. We do not ship internationally.

Orders usually take anywhere between 24-48 business hours to fully process. Keep in mind our offices are open from 8:00am to 5:00 pm (PST) Monday through Friday; We do not ship on Weekends or major US holidays. If your order is placed on Friday fulfillment will be started the following Monday. Check order status. When you place your order, you will receive a confirmation email with all your order details including: shipping/billing address, items purchased, total paid.

Orders usually take anywhere between 24-48 business hours to fully process. Keep in mind our offices are open from 8:00am to 5:00 pm (PST) Monday through Friday; We do not ship on Weekends or major US holidays. If your order is placed on Friday fulfillment will be started the following Monday. Once your order has been shipped, you will receive an email containing the tracking number for your order. This automated email with the tracking info can take up to 24hrs after your order has shipped to land in your inbox. Transit times are generally between 2 to 7 business days, which varies depending on a variety of factors.

In order to process a return, you must first create an account. See the 'HOW DO I MAKE AN ACCOUNT?' section above for more detail. Log into your account on the website (if you checked out as a guest you will need to create an account and fill out the form below with your info Navigate to "ACCOUNT" > "ORDERS" You will now see a list of your past orders. locate which Order # has the items you want to return Click on "Return Items?" for the order # Fill out all information and submit the return request Ship your Item/s back to us at: RFG Holdings LLC. Dba Palate Vape 338 Jackson St. Ste 5 Hayward, CA 94544: (insert your order # here) After we have received back the items we will process the return and either ship your replacement items or issue a refund Refunds take 3-8 days for your bank to process. After you have submitted a return request on the website, you have 7 days to ship the item back to us, if your return has not been shipped back within that 7 day window your request will be denied.

Please read our returns policy completely before you make your purchase, we want you to be 100% confident that your purchase is in the right hands. Returns can be submitted no later the 30 days after receiving your product as per the tracking information. Exceptions are given to certain brands per the manufacturer warranty: Geekvape mods/pod systems: 90 day limited warranty We gladly accept returns of unopened, unused, undamaged, or defective items purchased on our website for a refund or exchange with a few exceptions: Due to the nature of such items and to protect our employees and customers safety we do not accept returns of any: tanks, atomizers, coils, E-liquids, batteries, replacement glass, drip tips, pods, disposables, or any product under the 'alternatives' category. If a non-defective item needs to be returned it must be unopened and unused. Any non-defective items that have been used or opened will not be accepted under any circumstances and are not eligible for return or exchange. Defective hardware has a 30-day limited warranty and can be returned for refund or exchange. These items will be tested at our facility prior to a refund or exchange being issued. Defective Items must not show any signs of excessive wear and tear. The items must exclude damage as a result from accidents, abuse, disassembly, customized modification, user error, or consequential and incidental damages, i.e. any product damaged by the recipient is not covered under this warranty. For defective items to be accepted for return, the item must be returned with all original packaging including: manuals, paperwork, accessories, etc. All dead on arrival items, damaged, missing, or wrong items must be reported back to us within 48hrs of receiving your order. Inspect all items carefully when you receive your order, it is your responsibility to report all issues within this time frame. Minor scratches, cosmetic blemishes, or discoloration are considered normal and is not covered by this warranty. Compatibility between our products is your responsibility, we suggest you do your research on items prior to placing your order as incompatibility issues are not grounds for eligible returns. Return shipping costs are not covered by Palate Vape you are responsible for the costs to return any items to us. The customer is responsible for the shipping costs to get the item back to us and the costs for the replacement Item to be shipped back to the customer. We do not offer any reimbursement for shipping costs for any reason. Refunds will be refunded back to the card that was used to place the order, or as store credits on our website to be used for future orders. Palate Vape is not responsible for refunds to a prepaid card in the event the card holder no longer has possession of the card. All clearance/sale items, and disposable sales are final. We do not accept returns or refunds on these items, this includes defective items in these categories.

There are 2 places you can input your coupon. At the 'Shopping Cart' page above the 'Grand Total' and below 'Tax' At the 'Checkout' page. (Under 'Order Summary' right below tax there is a text link titled 'Coupon/Gift Certificate') NOTICE: Do not input your coupon code in the 'Comments' section of your order. We cannot apply coupons after your order has been placed.